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ESL Explorer Basics

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Using the Site

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ESL Explorer Basics

What is ESL Explorer?

ESL Explorer is the trusted community marketplace for language education travel. We bring together students and schools in a transparent online environment, allowing students to find the perfect experience to match their interests.

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Who can sign up for ESL Explorer?

ESL Explorer is created for:

  • students considering studying English abroad
  • students currently studying English abroad
  • students who have studied English abroad in the past

That said, anyone can sign up for ESL Explorer. It's free to sign up, and even if you're not considering studying abroad, it's always a great place to meet friends around the world.

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Why sign up for ESL Explorer?

If you're considering studying English abroad, ESL Explorer gives you unparalleled options and support. We make it easy for you to see unbiased student reviews for schools around the world and easily match you up with schools that fit your goals and preferences. Once you've made a decision, registering for any schools on our site is only a few clicks away.

During your time abroad, ESL Explorer is a place where you can meet friends around the world, discuss tips for living and studying abroad, and basically enjoy a worldwide community made up with ESL students just like you.

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Do I have to register for a school if I sign up?

When you want to register for a school, simply go to My Application to start your registration. Follow the simple step-by-step guide and you'll complete your registration in minutes. If at anytime you have a question or run into a problem, we're always a call, email, or instant message away.

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How does the ESL Explorer's school matching system work?

Our school matching system is designed to help you make the right decisions when considering where to study abroad. Simply tell us where you want to study, what kind of courses you want to take, and other details that are important to you (such as price and value), and our system will suggest the schools on ESL Explorer that matches your criteria. Our growing database of student reviews help us understand each school fairly and accurately, and make the best suggestions for you.

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I'm not sure if I want to study abroad yet, can I still sign up?

Of course you can. We love having all kinds of friends around.

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For Students

How do I change the email address I signed up with?

To change your email address, go to your Account Settings. Make sure you keep this updated because email is the primary way we get in contact with you.

I forgot my password, what should I do?

To reset your password, simply click Forgot Password when trying to log in and we'll take care of you.

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I want to delete my account, what should I do?

Right now we don't offer a way to delete your account. If you really wish to remove your information from ESL Explorer, email us

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How do I earn tuition credits?

When a friend signs up using your unique referral URL, we keep track of that. When your friend completes their profile on ESL Explorer, you’ll automatically earn a $10 USD tuition credit! Invite 20 friends, earn $200. Use tuition credits and save up to 15% on any course listed on ESL Explorer.

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How do I invite my friends to ESL Explorer?

To invite your friends to join ESL Explorer, visit the Invite Friends page. You can invite friends by email, twitter, and facebook. Make sure you use your unique referral URL, otherwise you will not be receive tuition credits!

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How do I redeem my tuition credits?

Your tuition credits are automatically applied to any course that you book through ESL Explorer, up to a maximum of 15% of the tuition cost. Tuition credits are not applicable to Last Minute Promotions.

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What do I need to register for a school on ESL Explorer?

It depends on the school, but generally we’ll need your full name as it appears on your passport, your home address, contact number, email address, and agreement of the school’s terms of service.

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How do I get in contact with a school I'm interested in?

On ESL Explorer, each school has their dedicated profile you. You can leave a message on their bulletin board anytime you want to contact a school.

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What kind of schools does ESL Explorer have?

We treat all schools equally, so you can find all kinds of language schools on ESL Explorer. We have over 200 schools for you to choose from so far, and we are adding more as we grow.

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What kind of courses does ESL Explorer provide?

Courses are provided by each school we have. ESL Explorer has partnership with over 200 schools around the world, you can find all kinds of courses to choose from.

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What happens if I change my mind after my registration?

If you change your mind after you have registered at a school, you will lose your deposit. Any additional payments will be subject to our refund policy.

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What is your refund policy?

Our refund policy is outlined here.

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What does the deposit do?

When you pay a deposit, the school will process your application. If everything looks good, you will receive a letter of offer. If you don’t need a visa, you can continue to the full payment stage which reserves your spot in the classroom.

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Does it cost anything to register for a school with ESL Explorer?

Absolutely not! It's completely free to use ESL Explorer. All you need to pay is your tuition to the school. We save you money by eliminating any sort of consulting fee you may have to pay elsewhere.

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When should I leave a review for a school?

We recommend reviewing a school at the end of your studies, this way you have enough time to know everything you need to write a helpful review. However, we welcome your opinion at any time, feel free to review a school when you feel that you have enough information to help others.

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I've attended the school before I signed up for ESL Explorer, can I still review that school?

Of course! We value your opinion and experience, your review will help many future students make decision about school choices.

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Can I leave more than one review for a single school?

Yes, but do not leave more than one review for a single experience. If you have been to the school twice, feel free to leave a review for each time you attended, especially if the school has changed over time.

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Is there a way to edit or delete my review?

To ensure quality and integrity, if you wish to edit or delete your review for any reason, email us with your reason for doing so and we will get back to you.

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How many reviews can I leave on ESL Explorer?

You can leave as many as you like, but make sure they are truthful and you should only leave reviews for schools you have attended.

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A user is posting something I find inappropriate on ESL Explorer, what should I do?

Please contact us and we'll sort it out as soon as possible!

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For Schools

Does it cost money to be on ESL Explorer?

No. We do not charge schools a listing fee.

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What are the benefits of being a part of ESL Explorer?

We offer schools a simple way for schools to reach out to students through a social, trusted community marketplace. We studied the needs of this industry and developed a transparent platform that is built around the needs of students and schools. Think of us as a version of TripAdvisor or Yelp that has been specifically developed for the language education travel industry. Your School Success Manager can review the additional benefits available with you.

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How can I set up a school profile on ESL Explorer?

Your School Success Manager will lead you through the process of getting your profile up on ESL Explorer. If you do not have a School Success Manager, please send us an email.

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There's an inaccuracy on my school's profile, how do I fix it?

Please contact your School Success Manager.

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I want to follow up with some students regarding to their experience and reviews, what's the best way to do that?

You can message students directly on their bulletins, or you can send private emails to students through ESL Explorer.

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I want to reach more students. Is there a way to promote my school on ESL Explorer?

ESL Explorer is a transparent marketplace that treats all schools equally. The best way to score well on ESL Explorer is to provide outstanding service to students. All of our match scores reflect past students’ ratings and reviews. Our School Success Managers will help you upload and maintain your profile. They also provide you training on the system so that you can manage your profile, and your communications with students, directly. Your School Success Manager can assist you in obtaining ratings and reviews from your past students.

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